a peek inside the fishbowl

18 Nov, 2009

Putting our HP printer to the test

Posted by andrea tomkins in: Giveaways and product reviews

Many moons ago I was contacted by a PR lady regarding the new HP Photosmart Premium printer. Would I be interested in giving it a spin? Yessir I would.

(To make it absolutely clear, HP sent my family an HP Printer, some paper and some replacement cartridges, all of which we have kept.)

When someone asks me to review computer or electronic gadgetry I take my job seriously. Very seriously indeed! (I don’t just take it and run!) We’ve been working it to the bone ever since we got it. Other than photos, I have printed iron-ons using t-shirt transfer paper, greeting cards via the HP website, bookplates on sticker paper, two-sided brochures for community events …  and I’ve been happy with everything that’s come out of it.

Over the summer I took a really intense college-level photography class which focused specifically on lighting. I printed out weekly assignments on our HP Photosmart and let me tell you, the prints were all flawless.

The first assignment, for example, was studio lighting of high and low key images (which is just a fancy way of saying bright white background and dark background.) I have a pretty decent camera, a Nikon D70, and was shooting at a JPEG “fine” setting but I was worried about how the black levels would stand up in an 8 x 10 colour print. I wasn’t disappointed. The final image always had a sharp, crisp glossy finish with great colour. Skintones also came out looking great, very true to life with a really warm glow.

But is it my camera? The printer? The paper? Personally, I think you need to have all three things in place in order to get a really good photo.

I’ve been reading up on why it’s important to use the photo paper developed by the manufacturers of the printer. I used to think that paying extra for the “good” paper was a concept foisted on unsuspecting shoppers, but this is not the case. HP sent me a stack of 8 x 10 as well as 4 x 6 photo paper and I’m a convert. I don’t think I’ll ever go back. Good paper makes a good photo. (Here’s more information about how to choose photo paper and why shelling out for the good stuff makes a difference.)

I was curious about longevity of these prints so I asked HP. Apparently if I’m using HP Vivera Inks, my photos can resist fading for 108 years. (You can read more about that here.)

Other features I really like about our HP printer:

  • It’s intuitive and easy to use. The user interface is perfect for people like me who are too busy to read the user manuals. Changing the ink cartridges is totally idiot-proof. Even I can do it!
  • It’s quiet. No more clickety-clacking and knock-knocking noises coming from god-knows-what interior shifting buckling printer parts! This purrs along just fine thankyouverymuch.
  • Printing from my iPhone. My phone is not my primary camera, but I don’t have a point and shoot and sometimes it’s all I have. The HP is a wireless printer (if I had a laptop I could see myself using this feature all the time) but I am happy to be able to print wirelessly from my iPhone onto 4 x 6 photo paper. Sometimes this is all I need.
  • Just being able to print photos on a whim has saved our butt on several occasions. Why just last Sunday night one of my darling children informed us that she needed five photos printed for a school project that was due the next day. No biggie. The printer also has a “quick forms” setting which means I can print off things like standard calendar pages, notebook paper, music paper and graph paper (which was used last night for homework).
  • Scanning: the quality of the scan is great for what we need
  • Photocopying: I used to balk at the idea of having a printer with a photocopier abilities. Silly silly me! I can think of a half-dozen times I’ve used it in the past month alone. I’ve made copies of (1) travel documents (2) work contracts (3) school forms (4) homework assignments (5) artwork (6) instructions, and the best of all (7) recipes (when I cook something for someone else I often copy the recipe and bring it along to the dinner/potluck/bake sale).

The only thing I haven’t set it up to do is fax. (But I’m finding that I’m needing to do less and less of that in a digital age. Does anyone fax anything anymore?)

What I don’t like:

  • The cost of the cartridges. But perhaps this is a moot complaint, simply because it’s a sign of the times. Does any printer manufacturer offer inexpensive inks? Although the unit keeps track of how many prints I’m getting (this prevents the *hey-I-just-CHANGED-the-ink* feeling I get whenever we start running low but it still pains me to fork over this kind of dough. Is it cheaper to print them at home vs. having them printed elsewhere? Maybe. But if I am printing archival images (and by archival I mean fine art portraits to hang on the wall and hand down to my children) I might still hand them over to a real photo lab like Henry’s. 
  • The need for regular updates of the HP software. I realize this is a small thing, but this is a pet peeve of mine in regards to software in general. Every week or so another “time to update” notice appears on my screen … bug fixes or something. I’m not entirely sure why it needs to be updated so often. Is it because software is released prematurely? Because companies aren’t spending the resources they need to make it perfect before it’s released? Or maybe this is an impossible task given the number of different software configurations there are in the world today?

Mark might have something to add here, but I’ve been very happy with our printer.

I take hundreds of photos every month. Only a tiny fraction of them are uploaded to Flickr (which I only use host my files, otherwise I’d pay an arm and a leg for bandwidth). The others sit in folders on Mark’s Mac. I really need to get on the ball, get organized and start printing out some family pics. Thanks HP, for helping me get one step closer. :)


10 Responses to "Putting our HP printer to the test"

1 | betsy mae

November 18th, 2009 at 11:55 am

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How much is this printer? Bert keeps suggesting we need a printer that we can print photos with but I refuse because I didn’t think the quality would be there, I’m afraid of printing pictures that won’t last for my children to look at when they are my age!

2 | andrea

November 18th, 2009 at 12:28 pm

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It’s this one.

I am fairly divided re: photo printing.

(1) This printer does crank out some very good 4 x 6 prints. In fact I just bought each of the girls their own little album. I want to start printing photos (at their request) so they can have their own. BUT if what I’m printing is TRULY an archival print – i.e. a family portrait I want to survive long after I’m dead I will probably have it professionally printed. These are experts using $50,000 machines who can tweak my photo to make it look absolutely perfect.

You can send your photos out to Loblaws or Costco but I’m not convinced that they’re not just a bunch of teenagers running them through a fancier kind of inkjet.

(2) We’re trying to get into the habit of printing an annual photo book. We’ve been doing it for Mark’s parents but we will start doing it for ourselves too. What a great way to commemmorate a year gone by!

Anyway, a few other things that I think are kinda cool about this machine (and I’m just remembering this now of course) is that it is Energy-star rated (uses less power), can print from a variety of memory cards, and can print directly on a CD. As soon as I pick up some printable CDs I’m going to give it a try. It’s perfect for sending clients a CD of their photos.

3 | bushikdoka

November 18th, 2009 at 12:35 pm

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I’m glad you mentioned the software update issue because that is a huge PITA for me. And honestly, it is simply inexcusable that there is no option for “please do not ask me again”. I’ve had poor experiences with HP software since 1997 when I installed it on a bunch of PCs in my job at Nortel, and their software brought down our subnet. Turns out it continuously polled the network looking for printers (with no way to turn off this “feature”, either), and once you got so many copies of it on PCs, the combined network traffic of all of the copies brought down the subnet.

Another HP peeve of mine that you did not seem to mention is whether or not you can share this printer over the network. Nowadays they write their driver software to prevent you from doing this, so that they can sell you more expensive “network printers”. There is no excuse for this either since what they are in effect doing is explicitly writing code that prevents you from sharing it (not adding extra code/features to the “networked” printers). Though of course their support line will tell otherwise, this is BS because 25 year old dot matrix printers can be networked very easily with just about any Windows or Linux computer.

Shame on you, HP!

All that having been said, we have an HP all-in-one in use at home and are reasonably happy with it. Though we had another HP all-in-one before that and it died an early death. We vowed to never go with HP again, but our friend bought a new PC that came with a printer that he did not need, and when he offered us the HP all-in-one for a song, we could not refuse. Happily it seems to be holding out better than the previous one. We ‘ve also found the scanning and photocopying to be very useful.

Speaking of expensive cartridges, another useful thing to know about this is whether or not the cartridges can be refilled. You should take the empties to a refill place to see. Our HP model can be refilled though we never tried it. But when the current cartridges are empty, we will try this time. Companies try hard to prevent you from using the refills because cartridges are where they make their money.

4 | andrea

November 18th, 2009 at 12:47 pm

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We share our printer over our mini network of two computers. As I mentioned it’s wireless too, and we’re not taking full advantage of this feature.

re: cartridges.
These come in two sizes, which I appreciate. It takes separate cartridges for Cyan, Magenta, Yellow, Black and Photo Black – which I appreciate – since we can replace one colour instead of all colours (we we had to do with previous models.) It’s pretty easy to check ink levels too.

As for refilling – I’m not convinced it’s the way to go either- but it’s also hard to know who to trust, isn’t it? It may appear as though the printer companies are making all their biggest profits through sales of pricey cartridges. But how can you trust that you’re getting good ink from the refillers? And that you’re getting as many prints as you would from a “new” cartridge?

Given how disposable this whole business is: the short lifespan of printers an ink – the quantity of throwaway – it is disconcerting for those of us who are trying to be eco-friendly…. that’s for sure.

5 | mark

November 18th, 2009 at 2:49 pm

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One thing I discovered when going out to buy replacement ink cartridges is that they come in two sizes (which is an odd concept since the actual physical ink cartridge has to be same size). By two sizes, I mean two volumes of ink in the cartridge. If you want them full, you buy the XL versions of the cartridge and a set of cartridges will set you back about $120 or more for the full set. They also have what’s called the “value pack” which means “less ink in the cartridges”. So you feel like you are paying less but really you are probably paying more in the end (I didn’t do the math to figure this out though).

Personally I don’t trust the effectiveness of the refill companies particularly since the printer companies go to great lengths to make the cartridges not work properly after a refill. It’s not worth the hassle in my mind.

In terms of actual ink usage it seems to be pretty good at not overusing ink. Our EPSON printer needed it’s ink cartridges changed MUCH more frequently. It seemed to waste a ton of ink each time we turned it on (and I had to take it apart about 5 times and rebuild it to get it to work properly). I felt like I was buying ink every two months. This printer has had the same ink in it since the summer.

Overall this HP is great primarily because it works like you expect it to. That’s all I ask these days, is that a product works like you expect it to. With that in mind, I’ve often told people who complain about their computers crashing that “your computer is not a toaster”. Ironically, our toaster has “crashed” and I have to take it apart to fix it. So far, this HP printer is working better than our toaster.

6 | Ed_K

November 18th, 2009 at 3:27 pm

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Just out of curiosity, how’s this printer been with regard to clogged nozzles? I’ve had a few inkjet photo printers (Epsons and HPs) ages ago that used to get clogged up like nobody’s business. I’d get banding all over my photos and I’d end up wasting half the ink cartridges running through cleaning cycles.

Thanks!

7 | Mary Lynn

November 18th, 2009 at 3:37 pm

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Just to add on to Ed’s comment above (Hi Eddy!)…what we found with our past printers was that the cartridges were fine as long as we used them regularly. But if we happened to go a few weeks without printing any pictures they would clog up. Since we tend to print photos in batches, with long-ish breaks in between, this became an issue.

8 | NoPrinter

November 18th, 2009 at 4:34 pm

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I have never bought a colour printer to print my photos and I print quite a lot of shots (regular and enlargements). I get them all done at Costco which has crazy cheap prices (15 cents for 4X6, $1.39 for 8X10, 12X36 for $10, etc). I can’t see how buying a printer, paper and super expensive cartridges can be any cheaper than this. (Am I wrong?) So if it’s not cheaper then the output from these printers must – I’m guessing – exceed the quality one gets from at Costco. Or it’s just nicer to be able to print anytime and not worry about driving out to a big box store. I used to have a BW darkroom and spent quite a bit of cash on supplies – because I printed a lot for my walls and for family/friends. I do the same today with my Costco prints….but at a much cheaper cost and no printer/printing hassles. An enlargement of a great photo of someone and/or their kids is a fantastic personal, home-made gift.

9 | mark

November 19th, 2009 at 9:19 am

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Hi Ed. We’ve never had a problem with clogged nozzles on this printer. We have however had this problem in the past with other printers and the cleaning cycle uses a lot of ink.

10 | Grace and Tiffany

November 20th, 2009 at 12:11 am

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Howdy!

Fantastic write-up. Grace just won one of these wonderful HP Photosmart Premium printers and she’s been looking for a review for herself and for our blog. So, thanks!

We linked to your excellent post on our blog, *Product Review Round-Up* under the category of Electronics & Gadgets. The link is embedded in this listing:

NEW 11/19-Andrea puts the HP Photosmart Premium Printer through the paces.

Again, many thanks!

Happy Trails to you,
Grace and Tiffany
The Uncommon Cowgirls of Product Review Round-Up
http://productreviewroundup.com

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My name is Andrea and I live in the Westboro area of Ottawa with my husband Mark and our dog Piper who is kind of a big deal on Instagram. We also have two human offspring: Emma (24) and Sarah (22). During the day I work as a writer at the Royal Ottawa Mental Health Centre. I am a longtime Ottawa blogger and I've occupied this little corner of the WWW since 1999. The Fishbowl is my whiteboard, water cooler, and journal, all rolled into one. I'm passionate about healthy living, arts and culture, travel, great gear, good food, and sharing the best of Ottawa. I also love vegetables, photography, gadgets, and great design.

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