a peek inside the fishbowl

07 Sep, 2013

Making the most out of the PC Plus loyalty program

Posted by andrea tomkins in: Oh! Things!

Tips and Tricks for PC Plus point collectors

I never used to be a fan of loyalty card programs. I felt like I was paying too high a price for enrolment. When you enrol in a loyalty program you basically give the company permission to use your data. (Which is why reading the privacy policy is always a good idea.) This may not seem like a big deal, but it did to me. Companies can make money off of the information they collect about us. Any why would I want to give Shopper’s Drug Mart/Esso/Chapters/Cineplex any more money than I already do?

I had a change of heart when I started to think about the stores we were supporting on a regular basis already. I also saw the benefits when we booked our trip to Canada’s Wonderland this summer. The points we had accumulated on our RBC card allowed us to book a pretty nice hotel for only $17/night. (That is not a typo!)

Call it a sign of the times, but I decided I could trade off some personal info in exchange for some great deals.

PC Plus is not a credit card (although Loblaw’s has one of those too), it’s a loyalty program. And this, my friends, IS COUPON CLIPPING OF THE FUTURE.

You need an email address to sign up (which may be a barrier for some people). I signed up at my local Loblaws and I received a set of cards right away: a business-card size card and a smaller one I attached to my key fob. I recommend downloading the PC Plus app too, which has been a great way of keeping track of new point offers that come along every week. It’s linked to my account and I can also ask the cashier to scan it if I’ve forgotten my card.

There are essentially two ways of accumulating points:

  • In-store points. These are displayed on small white cards near the price of each item. I actually find them hard to see sometimes, so it’s smart to pay attention. Everyone who is enrolled in the program can get these points.
  • Digital points. These are points that are tailored to your past purchases and don’t apply to everyone. You’re notified by email which products can earn you points.

The program is pretty simple really: 1,000 points is worth $1 and you can redeem them as soon as you hit 20,000 (or more, but in increments of 10K only).

What I appreciate is that I can earn points on whole foods (like chicken, vegetables, fruit etc) that I buy anyway and aren’t traditionally subject to coupons. And I’m often surprised at the extra offers that I find in my Inbox. For example, a couple weeks ago they gave me 20,000 points ($20!) for spending over $85, which is very easy for a family of four to spend in one visit.

The points can accumulate fairly quickly, especially if Loblaws is your regular grocery store. Since we’ve enrolled in PC Plus in July I’ve redeemed $120 worth of points. And there’s twenty bucks sitting there waiting to be redeemed next time I shop. Not bad eh?

There are 16 items on my personal points list this week (remember, they’re tailored to my past purchases). These include:

  • PC Free Run eggs (900 points)
  • No Name honey (1,000 points)
  • 1,000 points for every $5 spent on PC yogurt
  • 1,000 points for every $5 spent on fresh fruit
  • Tropicana juice blends (800 points)
  • And if I spend $125 in the store this week they’ll give me 12,000 bonus points.

I have a few tips for you if you’re using PC Plus and want to save some money on your grocery bill:

If your spouse ever does the shopping, make sure they are carrying a card that is linked to the family account. In our house, I have the mini fob card which is attached to my car keys, and Mark carries the regular sized card in his wallet. There’s also a copy of the card on the app.

Plan your menus around the biggest point earners that week. And don’t forget about school lunches. If fresh nectarines are on the points list, buy these for lunches instead of apples or oranges.

Related to this, pay close attention to the fact that these are single use offers. I had an offer for 200 points for every $1.00 spent on pork in the meat department. I did a small shop early in the week and bought a package of ground pork for a recipe I was making that night. Later in the week I went back to get ribs for a weekend BBQ, but I didn’t get the points because I already used my one time offer on that small package of pork earlier in the week! Had I really taken the time to think about it I should have bought it all in one shot in order to get all the points.

But don’t be so focused on point accumulation that you ignore actual prices. There’s no point overpaying for something just because you’re being offered a few points in exchange. This is especially true if you’re comparison shopping between brands. For example, there were two different brand names of coconut popscicles. One had a great point value and the other one didn’t, BUT the one with the points cost almost twice as much and the points didn’t make up for the difference. So I left it there.

Stock up. Every once in awhile PC Points will be applied to non-perishable goods we use regularly, such as detergent, canned fruit, or dry cereal. Buy multiples and you’ll save in the long run.

The best PC Plus deals are the ones that apply to sale merchandise, so if this is the case, stock up, because you’re getting the best deal possible.

Pay attention to that weekly email and always make sure your offers are “loaded” before you head out to the store. If your offers aren’t loaded you won’t get any of the points. If you’re using the PC Plus iPhone app, update your offers before you hit the store. Internet access from the depths of the store can be iffy.

Extra special deals come around every once in awhile, which makes it even more important to stay on top of that weekly email and make sure the deals are loaded. For example, a recent PC Plus deal awarded 10,000 points if you spent $50 on Joe Fresh clothing (which adds up quickly if you stocking up on socks and underwear for the kids). It’s worth noting that points are awarded on Joe Fresh items that are on sale too, which makes this special kind of deal EXTRA good.

Check your receipts and cross reference to your point offers. This is crucial. If you have an offer for an item, it’s always a good idea to check and make sure you got the points. It happens! If you’re missing points, it’s an easy enough fix, especially if you use the app. (Go to Transactions. Click on the date of your grocery trip. Then choose “points inquiry.”) You can also report the error on the PC Plus website but you’ll need to type in your receipt number. Your points inquiry will be reviewed and you should hear back from someone within a few business days. I’ve had success reporting missing points this way.

It’s worth noting that you can’t earn points if you go through the self-checkout. Apparently it works at the self-checkout now. Yay! 

Are you collecting PC Plus Points? I’d love to hear about any other tips or tricks you may have!

Update November 17: The PC Plus points program finally rolled out at the Great Canadian Superstore. This makes points collection a lot more convenient for me. And I’m up to 99,200 points! That means that I’m well on my way to my goal of earning a totally free grocery shop at Christmas. If I have leftover points I’ll spend them on gift cards as stocking stuffers. (YES. You can do that!)

Update December 23: I did it! I saved enough to cover the bulk of our holiday groceries. If I hadn’t bought a prime rib roast on sale I would have made it. (Oh well, that roast netted me 3800 points!) Here’s my receipt:

PC plus points

Update December 31 - Lesson learned: always check the receipt! I did a medium-sized grocery shop at Valu-Mart (where PC Plus points are in play) and the cashier didn’t really know what she was doing. She scanned my card (or seemed to scan it), I paid for my groceries, and looked at the bill. There were no points listed at the bottom even though I knew a handful of products had points attached to them. I asked her if she scanned the card, she said she did. There happened to be another cashier standing there and she also told me the card had been scanned (basically making me feel like I was wasting their time). It was clear to me that it didn’t scan so I went to customer service and showed them the bill. She agreed there were points missing. She was able to add the missing points on the spot, which was great.

Update October 4, 2014 - I have $330 available dollars to redeem. Yay! I’m well on my way to paying for Christmas. I’d like to point out that it pays to be vigilant. Check those receipts! I am missing points almost every time.

 

 


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79 Responses to "Making the most out of the PC Plus loyalty program"

1 | Brenda A

September 7th, 2013 at 5:58 pm

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Thank you! I have been meaning to enrol for this but have been putting it off. You have convinced me of the savings!

2 | Siobhan

September 7th, 2013 at 6:24 pm

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Thanks for the overview! I haven’t joined yet because of the email component. How often do they send emails? Do I have to actually read the emails to fully benefit from the program? I was happy with the regular PC points (with PC Banking) because it was automatic and I didn’t have to think about it. And I didn’t need a second card or fob.

3 | Jayda

September 7th, 2013 at 9:32 pm

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Great overview. I signed up a few weeks ago and without doing anything I have 9000+ points. I am curious to see how beneficial the program is. I love that there are rewards for buying whole foods;)

4 | Jenn

September 8th, 2013 at 12:10 am

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Have you successfully used this at the Superstore in Westboro? There was a gentlemen in front of me who tried to use this points card and the cashier was confused as to what it was. It sparked some questions with another cashier who said they don’t take them there.
Just wondering if you’ve had success there?

5 | andrea tomkins

September 8th, 2013 at 9:49 am

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Siobhan – The email comes out once a week. It’s really just a reminder to load the new savings but I find it useful because it notifies me of the bigger offers too, like the 20K promo I mentioned above… and that is something I am glad to hear about. The second card is helpful if there’s another person on the scene contributing points to a central account. And I know I can hand my phone to the cashier for scanning, but I prefer just handing someone the card… know what I mean?

Jayda – the fact that it gives me points on groceries that I’m already buying (milk, bread, veggies) is a huge bonus for me. It seems almost effortless!

Jenn – You bring up a good point that I forgot to mention. RCSS and Loblaw are the same but different. Have you noticed they have different flyers? Well, the same goes for this program. I am assuming they will eventually roll out the program at the Superstore but they haven’t yet. So I have been doing all of my shopping at the Carlingwood Loblaws for that reason. Want to know how I figured all of this out? I did a huge shop at the RCSS in Westboro and when I got to the checkout the cashier had no idea about PC Plus. I was pretty annoyed because I went out of my way to buy a few larger items (toilet paper, laundry detergent etc) in order to get some of the points as per my app. I followed up afterwards with an email to the points people and actually they gave me the points retroactively, which I thought was pretty cool of them.

6 | Jodi

September 8th, 2013 at 11:39 am

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Just bought groceries last night and took $70 off my total bill – nice! I find it very convenient to have the key fob because sometimes I just go in with credit card in my pocket.

One thing, I was able to swipe my fob at the self-checkout – it even prompted me for it.

7 | andrea tomkins

September 8th, 2013 at 12:21 pm

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$70! Wow! And thanks Jodi.. I’ve amended the post to include the self-checkout info. :)

8 | Allison

September 8th, 2013 at 4:22 pm

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Siobhan, we have a PC bank account (therefore debit card) and mastercard and you can link those cards to the PC Plus program so no extra card. It’s great!

9 | Amy

September 9th, 2013 at 8:37 am

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Joe and I both have PC Financial as our main bank so I signed up for PC Plus right away and it’s connected to my bank card. What I need is to be able to connect the family account that way.

10 | Javamom

September 9th, 2013 at 11:41 am

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You know I really appreciate this post and the way you broke it down for us. How often are we bombarded with offers for a variety of so-called money saving options? The sheer mail coming into the house with credit card offers is overwhelming.

Two things that appeal to me about this post:

1. I am fond of our MasterCard credit card linked to Canadian Tire. It is the best card out there and gives you money on the card. How many times were my light bulbs or Swiffer juice or automotive oil free? So I get it, how a loyalty system can be supportive of your shopping needs.

2. Although I don’t call myself a brand loyalist (is that a term?) I do have to admit that I have nothing but good experience with PC products, available in the GTA not just at the more expensive Loblaws but also at No Frills (among other stores). So you have made me take a second look at this option.

We spend a lot of money on food, good quality food. You say I can get points on whole foods….that is almost unheard of in the coupon clipping department.

Thank you for this very helpful post!!

11 | Lynn

September 9th, 2013 at 5:26 pm

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So…you don’t need to pay with a PC banking card to get these points? We used to collect points with our PC credit card, but then we cancelled it and I thought we were out of the program. We can get points on our own? Hmmmmm.

12 | andrea tomkins

September 10th, 2013 at 9:50 am

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Lynn: There’s a lot of confusion around this and it hasn’t really been made clear… which is partly why I wrote this post! You do NOT need to be a PC banking customer in order to have a PC Plus points card!

13 | Chantal

September 10th, 2013 at 1:49 pm

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I signed up online for this program (many months ago) and they never mailed me cards. I didn’t think I needed the cards (and I don’t have an iphone, at the time they didn’t have a BB app, I’ll have to check if that is still the case). I linked the card virtually to my debit card thinking that was all I needed to do. I learned recently that I needed the actual card (or app displaying my account number) to get the offers, which annoyed me since I didn’t get that from the sign up process. Also I didn’t realize the program wasn’t rolled out to RCSS stores. Since that is the home store I chose when I enrolled you think the system would have told me… So basically annoyed with the program so far.

14 | Chantal

September 10th, 2013 at 1:58 pm

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just checked and they do have a BB app now. I am downloading it I type this :)

15 | Hélène

November 18th, 2013 at 11:32 am

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Hello, I registered my pcplus card and just noticed that the number on the smaller cards (key ring) is different. Do I have to register these small cards as well or are they linked automatically to the big one? Thanks

16 | andrea tomkins

November 18th, 2013 at 11:52 am

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Hi!
Thanks for your comment.
The number is different so they can both be tracked individually but they’re linked to the same account. You can go online and see the details for each transaction: which card you used, how much you spent, and how many points you received.

17 | Florence Goldman

November 30th, 2013 at 9:18 pm

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As part of the PC plus program do we still get the basic 10 points per dollar spent?

18 | andrea tomkins

December 8th, 2013 at 11:02 am

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Hi Florence,
The PC Plus Points program (as least the one that isn’t attached to a PC bank account) doesn’t work that way. You gain points only on certain items in the store. Some of the points are on items that are accessible to everyone and others are specially selected just for you. They say that it’s based on your own shopping habits – and in a sense that’s true – but I also think they drop ones in there that they’re being paid to promote. But that’s just a guess.

19 | Yvette

December 17th, 2013 at 6:58 pm

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I recently signed up for this program and am really excited to get started. There’s one thing hindering me, however; I went to buy groceries today and forgot my card. On their website, it doesn’t explain if you can earn points after you’ve done your check out if you forgot your card.
Can you clarify this for me? And if you can indeed earn points, can you please explain how?

Thanks a bunch!

20 | andrea

December 17th, 2013 at 7:19 pm

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This is why I carry the card on my fob for my car keys! I never forget it that way! :)

You can only collect points after the fact if you hold on to your receipt and contact them. Go to pcplus.ca and log in. Go to My Account and select “Points Inquiry”. Complete the points inquiry form and submit it. It takes a few days but someone should contact you. I’ve done this when I’m missing points, but not if I’ve forgotten my card. Let me know if it works!

21 | Isaac Klassen

December 21st, 2013 at 8:00 pm

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You’re telling me to click on my email to complete the registry but I never got the email. Why not? They keep telling me at the stored that I’m not registered yet.

22 | andrea tomkins

December 23rd, 2013 at 9:24 am

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Issac,
It sounds like it’s going into your SPAM folder. Look for it there and then contact the folks at PC Plus if you’re still not receiving it.

23 | Isaac Klassen

December 23rd, 2013 at 9:29 am

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Trust me I’ve looked into the spam holder and there’s nothing there which I just did again and nothing. Are they sending it to my email. imklassen49@aol.com

24 | andrea tomkins

December 23rd, 2013 at 3:35 pm

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Sorry. I have no idea. You will have to contact someone at PC Plus.

25 | Andy

January 17th, 2014 at 11:20 am

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Hate to be a downer, but I really don’t like the PC Plus program. There have been several times when my points haven’t been recorded properly. The worst was when I spent $150 to get the 20,000 points deal but it didn’t show up in my points total. It all seems very flakey. The other pain in the neck is having to show your card before checkout starts. Why can’t they let you do this afterwards when you are getting your bank card out etc? The Shoppers Drug Mart program just works. Show your card and no problem!

26 | andrea tomkins

January 21st, 2014 at 11:41 am

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You bring up a good point about the recording of points. It is important to look over the receipt afterwards. They are usually pretty good about giving the points after the fact, but you need to (a) do this online (b) and have your receipt handy… otherwise they won’t do it.

In terms of when you need to hand over the card… The cashier can take it at the beginning or the end of the transaction. I asked the cashier today.

27 | Karen Garay

January 21st, 2014 at 12:07 pm

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I am rying to sign up for my pluspoints card,but it’s not letting me.It says invalid postal code,7 digets required,and I have.Help please

28 | andrea tomkins

January 21st, 2014 at 3:51 pm

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Sorry, I can’t help you. I recommend you contact their customer service department.

29 | Heather Stirling

February 1st, 2014 at 10:05 am

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In regards to collecting points with your receipt when you did not have your card; I was unsuccessful. I had loaded my points before leaving for the store (I only have the phone app, no cards) and left the house without my phone. I realized it when I arrived at the store but live 1/2 hour away so was not going to go back for it. Bought my groceries and would have earned 40,000+ points due to the 20,000 for $100 promo. When I got home I called and gave all of the information to the attendant and he advised me “that it was very, very difficult” but he would send the request and I should see the points in 3-5 days. Three weeks later I received an email saying that they would not honour the points because I didn’t present my card during the purchase. I was extremely disappointed and felt this was a cop out. I feel that I likely would have received the points if it was a smaller amount.

30 | Isaac Klassen

February 1st, 2014 at 10:48 am

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You always say I’m sorry I can’t help you but if the darn program was made right we wouldn’t have this hazel, would we ? They tell me at the store to register which I did but it won’t send me the email to verify it so what do you want from me. Correct it that’s what I want from you or eliminate the whole thing.

31 | andrea tomkins

February 1st, 2014 at 11:08 am

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Issac,

Sorry, but you do realize that you’re commenting on a personal blog, and not on the actual PC website, right? You will have to contact the people who actually work for the company in order to fix your issues. Their website is: http://www.pcplus.ca

andrea

32 | Darryl

February 5th, 2014 at 4:42 pm

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love the program. They had a deal if you spend 100 get 15000, buy 20 worth of produce get 2000. Buy 20 of meat get 3000. for every 1 dollar get 200 pts for pork and beef, and get 2000 pts for every 20 dollars of beef. Spent 129 dollars got 53,000 pts.

what a country

33 | laurette fellbaum

February 7th, 2014 at 12:34 pm

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It is Friday at 12:31 Feb 7.2014.

What time are the points posted on my e-mail address.
I like to shop early.

Could they not be posted early am for shoppers who like to go early. What is the purpose of the point system if they are not posted on the date advertised?

34 | D.H.

February 7th, 2014 at 2:13 pm

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I’m presently working as a cashier at a RCSS. I can try to explain why they have the cashiers swipe the cards at the beginning of the transaction. The short answer is that the supervisors tell us to – and they monitor and micromanage our work to make sure that is what we are doing. The longer answer is that they don’t want a cashier to forget about it and it’s easier to remember at the beginning of the transaction than at the end. Also, it’s been noticed that swiping the card at the end has caused some points not to register, and even the occasional cash register computer crash. You might argue that those last 2 reasons should be fixed – and you’d be right – but those of us working in stores just want you to get all the points you should and not hold you up with a cash register computer crash so we do the best we can with the workarounds. As for myself, I ask at the beginning, keep scanning groceries while the person fishes out the card (or not), ask in the middle if it seems the person isn’t pulling it out, and save one item at the end to scan and try to get the card run before that last item. Perhaps it’s because I’m older, I run a household, and I collect PC Points myself – but I always remember. I think the supervisors where I work have noticed I never forget, so I don’t get flack for my slight alteration to their rigid procedures. :)

Also, if you have one of the PC Financial cards with a PC Plus card tethered to it, get the cashier to scan it at the beginning of the order for the points only. If you do not, you will not get the PC Plus points from your offers – only the points you accrue for making a purchase. This seems to confuse people that have had a PC Financial card for a long time since it is an extra step. We have buttons on our register keypad for all these things and if you have a cashier that doesn’t seem to understand this, you should ask to speak to their supervisor. I’m sorry, but this isn’t rocket science here – they should know how to push the right button…

35 | Casey Munro

February 20th, 2014 at 9:41 pm

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The only thing that bothers me is that you can load single offers. In fact, I don’t know what the point of loading offers is at all since it’s all or nothing. In addition, I wish the grocery list part listed all of the offered items in their store sections just like the rest of my grocery list.

36 | Casey Munro

February 20th, 2014 at 9:42 pm

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**you can’t load single offers.

37 | andrea tomkins

February 21st, 2014 at 12:02 pm

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Good point Casey. I’d love to be able to delete offers from the app that I don’t care about. They just clutter up the screen.

38 | Suzie Scott

February 23rd, 2014 at 8:08 am

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I signed up and have had no problems, BUT: does anyone else find it creepy that somewhere a computer is keeping track of not just that you spent money at Loblaws (or Fortinos, etc.), but exactly what you bought? I know that there’s no privacy anywhere any more, but this program really brings the point home — 1984 is indeed in full flight!

39 | andrea tomkins

February 25th, 2014 at 9:27 am

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It is a little creepy, but I assume that the stores have this info for customers anyway if they use debit or credit cards… !

40 | Michelle

February 26th, 2014 at 9:01 am

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Great article and helpful commentary. I have been a PC financial card member for about 2 years and have gotten my parents to switch over from other loyalty (airmiles) credit card to PC so we could rack up the maximum points as a famiy as we share reward memberships at costco too.I agree with the comments that pc plus program for pc financial members is confusing. I spent about a month in January using my phone to get pc plus points and one day I forgot my phone and got a pc plus card . When I went to register the card online I found out the pc financial card is the same but you need to scan at the beginning of transcation.I have had to mention this to family members who have been like huh? A little counterintuitive .

On the plus side , I like the weekly emails about offers based on past purchases and Ioad the offers on the app and make shopping list on the app before going in .I can easily make 20000 points every 2-3 weeks as it’s pc plus with pc financial . Last week there was offer for 10000 points for 25 dollars of joe fresh clothes(socks, underwear, etc).That is 10 dollars in savings ! I like buying things I want and earning points.

For more savings cash in your collected points on tax free days or dollar days or if student 10% off days.

The amount of savings means I am thinking of getting rid of my costco membership when I have to renew and that store is too far away anyways. Sorry costco. Thanks pc plus and pc financial :D

41 | Beryl Hultin

March 12th, 2014 at 3:03 pm

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I want to discontinue getting email from PC Plus Points but when I unsubscribe, I never am permitted to get rid of it. There is no way to unsubscribe unless you have a suggestion for me that will help me to stop receiving these emails.

42 | andrea tomkins

March 14th, 2014 at 10:43 am

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Hi Beryl, you’ll have to contact someone at the PC Plus help desk: http://www.pcplus.ca/

43 | bbr

March 16th, 2014 at 8:40 am

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if you use your pc mc to pay then yes

44 | Isaac Klassen

March 17th, 2014 at 4:49 am

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Im not getting my confirmation email so how can I register

45 | Brenda Fazekas

April 10th, 2014 at 2:49 pm

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My husband and I were told that we can each have a different PC Points card and somehow link them together. Can you please explain how we do this? Thanks.

46 | andrea tomkins

April 13th, 2014 at 9:10 am

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Isaac, I suggest you go to the Help Centre: https://www.pcplus.ca/loyalty-help.jsp

Brenda: you can combine accounts but you need to contact someone PC Plus to do this for you: 1-855-6PC-PLUS (672-7587)

47 | Cory

April 14th, 2014 at 6:51 pm

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What if I forget my card…can I still enter my purchase online with my receipt?

48 | Michelle

April 20th, 2014 at 3:34 am

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Yeah I got a rude awakening about the loading the offer stuff to your phone and it was for spending over $100 for 10000 points . The customer service at a dominion in newfoundland were really unhelpful today and did not say you need to load the offer from the specific email about the offer. Just load the offer…. So I did within the app with no success.So in response I discarded a lot of my cart and just got some sale items. I can easily save that kind of money on Tuesdays 10 percent off for students. I am also really glad I took advantage of earn 20000 PTs when spend more than $100 last month .

On a previous visit, a cashier gave me a good tip to always ask how many points have you earned with these kind of offers to avoid stupid things like not earning points because it was $ 100 before taxes but she let me get an extra item and I got the points or not loading the offer correctly and losing easy points.

I figured out the solution to load offers from my email after the offer was over :(

49 | Darlene

May 5th, 2014 at 5:24 pm

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I’ve been have a month long feud to get my 100,000 points. I spent $400 for glasses. They had a promotion that stated 25,000 for every $100 spent.

Supposedly the optician didn’t scan my card. I have the receipt. I paid with the PC mastercard so I have that receipt. I have spoken with close to a dozen people. I have spoken to supervisors. I’m now email customer service.

This is ridiculous. I’ve had to email 4-5 times already to get missed points added (other than the glasses promotion). I like shopping at Loblaw, especially since their organic foods are expanding. But, this system is highly flawed!!!

50 | Robert

May 9th, 2014 at 3:19 pm

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P.C.Plus card sucks….I shop Friday morns between 10-12 am….I also am 61 years old…retired….and now looking at Walmart as the place to shop. SOME LOYALTY card!!!! HA HA! Last week was 1000 bonus points..on a SINGLE. $250 purchase. The G/F and I have shopped there for many years…together….while our combined total was 265$ …u guessed it…can’t be done…there’s LOYALTY for u…I receive the e-mails on FRI (u guessed it….after I shop)in the P.M. Phone the call center…lots of apologies…but….for your LOYALTY…notta can be done…so I load the card…and get notta…cause they expire at Thurs. 12 A.M. Can u pls change the date I receive my offers…..NO….sorry for that….HAHAHAHAHAHA WHAT A TOTALLY RIDICULOUS LOYALTY PROGRAM.

51 | mike

May 14th, 2014 at 3:56 pm

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I’ve been using PC Plus points program for quite some time now. I have found numerous mistakes, where I don’t get the points that are loaded onto my card….in particular for blueberries and dish soap. Blueberries are loaded onto my card every week, and NEVER do I get the points at the checkout. I have brought this to the attention of PC Plus NUMEROUS times and I get a form letter in return, saying how sorry they are and how hard they are working on this. I guess they don’t have tech support there? It’s gotten to the point where many people actually print out their offers and take that with them when they shop. To get the points that were not rewarded, you have to jump through hoops on line …date, item, price, points, and the 21 digit code number on the bottom of the receipt. VERY frustrating to have to do that every week….it seems that the people who respond to my complaints are ‘coin operated’ and don’t know how to resolve some fairly simple problems. Overall, the system is a good one….too bad they can’t fix their glitches.

52 | Marcie

May 15th, 2014 at 3:31 pm

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You don’t have to wait for the email to load your offers. first thing Friday morning I go online to pcplus.ca, sign in to my account and load my offers then and there.
I don’t get the email until later in the day.
If I don’t get the points on a specific thing, I call their number and they can pull up your last receipt and they give them to me immediately.
I have never had a problem with this at all.

53 | andrea tomkins

May 16th, 2014 at 1:52 pm

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Good point Marcie. Thank you for chiming in!

54 | Jonathan

June 27th, 2014 at 2:37 pm

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I have to agree with the Mike. I really dislike this loyalty program… Far to much work involved… To many land mines to avoid. It all feels like a sham, specially when your bonus points your offered don’t equate to what an item would normally cost on sale.

This loyalty program was the final nail in the coffin for me… Now I buy My Meats and Veggies at Metro and Canned goods at Basics… Save a heck of a lot more then PC points will.

(Shoppers Optimum on the other hand is AMAZING, and you can earn tons of points on sale items on top it.) Go shoppers!

55 | kathryn

July 13th, 2014 at 9:17 pm

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I love this program. We use our PC Master card to purchase a lot of stuff (business) which gives us lots of points. I used enough points to buy a $100 gift card…and then I use my points for my groceries, then use the fuel discount coupons, and if there is still any outstanding balance, I use the gift card.
Doesn’t cost me anything for food. :)

56 | Elizabeth

July 28th, 2014 at 11:11 pm

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Disappointing that the Digital points are not always loaded at the store. Thought I had misread this week’s Bonus Digital offer, came home and it had been loaded to card and I had read it correctly. I made a points enquiry, and they have yet to award the points. (5000/$25 Kitchen prep, Home decor, or bed and bath) I will be shopping elsewhere in the future!

57 | Lori Walsh

August 24th, 2014 at 12:02 pm

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I’ve made over 20 trips since the PC points reward card and haven’t even earned $20????? I’m almost there however very disappointed :(

58 | andrea tomkins

August 24th, 2014 at 12:54 pm

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Lori,
You can’t earn points just for buying anything at the store, that’s kind of the point. You earn points by (1) selecting the groceries that have a point value attached and (2) making sure the cashier scans your card every time you’re there.

I’m guessing you’re not buying very many items with point values and for that reason it’s not adding up very quickly.

59 | Sean Kearney

September 13th, 2014 at 3:36 pm

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I’m very certain the first time we were signed up to the program (Because of how quickly we were accumulating points) we DID in fact receive points based upon dollars spent. That features seems to have disappeared.

I am also flabbergasted that they do NOT require ID to sign up but if I wish to edit my DISPLAY NAME on the account (not the email address) they require my Driver’s license?

If Id was required initially this would make sense, but it is not.

60 | Susan Cole

September 21st, 2014 at 10:31 am

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How do I change my old e-mail address to my new one so I will start getting my offers again???

61 | andrea tomkins

September 22nd, 2014 at 8:46 am

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Hi Susan, I suggest you contact PC Plus support: 
https://www.pcplus.ca/loyalty-help.jsp#contactUsEmail

62 | joanne

September 30th, 2014 at 7:56 pm

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I’ve lost my card and have some points on it can i have another card to redeem my pounts,i try to register another card but it wont work because of the email adress ….

63 | lillian leibold

October 3rd, 2014 at 12:12 pm

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Thankyou for saving on PLUS Card.

64 | Melissa Lee

October 9th, 2014 at 8:06 pm

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Have been apart of the PC Plus program since November 2013 and I couldn’t be happier, and really who wouldn’t be happy when a business is giving you free groceries/merchandise just for shopping at there stores. This past summer I bought a brand new patio set for my backyard with my points and now I’m well on my way to having Christmas paid for with points. It’s even better now that No Frills is apart of the program. :)

65 | Adolfo Castaneda

October 14th, 2014 at 7:39 pm

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I like the idia to save money

66 | Adolfo Castaneda

October 14th, 2014 at 7:42 pm

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Is Interestig to have the opportunity to make som savins.

67 | Adolfo Castaneda

October 14th, 2014 at 7:44 pm

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I love this program. We use our PC Master card to purchase a lot of stuff (business) which gives us lots of points.

68 | Brenda

October 23rd, 2014 at 4:24 pm

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I always received an email saying it ws time to Load My Points for the week and it was very simple to just make one click of the mouse and my bonus points were loaded to my card. I have changed my email address and now I do not receive this weekly email even though I have given PC Plus my new email address. I find it very difficult if not possible to load my points to my card now. Can you please help me out. Thank you.

69 | andrea tomkins

October 23rd, 2014 at 4:35 pm

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Hi Brenda,
I suggest you contact PC Plus about changing your account information. You can do that right here: 
https://www.pcplus.ca/loyalty-help.jsp#contactUsEmail

70 | guest

November 15th, 2014 at 12:24 pm

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hi, is there a LIMIT of points per offer? say OREO cookes 300gr bag = 1000 bonus points

if i buy 3, do i get 3000 bonus points or its only 1000 max pts? thanks

71 | andrea tomkins

November 16th, 2014 at 9:23 am

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Hi guest.
They say that they reserve the right to limit the offer but it hasn’t happened to me yet. But then again, I might be buying reasonable amounts of things. So for example, every once in awhile there’s a point deal on tinned fruit, I’ll buy a 5-6 tins. Maybe they’d cap it if I was buying three or four times that, I’m not sure!

72 | guest

November 16th, 2014 at 11:32 am

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thanks andrea…i hope your taking advantages of shoppers drugmart points system, SDM, those are the best points to get very easy if u shop on 20x days like nov.15th,2014 and or use coupons etc

73 | Pat

November 18th, 2014 at 12:10 pm

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I have been trying for at least a month to join,,,I have a card which I am trying to use to join but i can’t get to any site to do that……are you just overloaded,,,,,,

74 | andrea tomkins

November 18th, 2014 at 4:58 pm

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Hi Pat, I suggest you contact PC Plus support directly:
https://www.pcplus.ca/loyalty-help.jsp#contactUsEmail

75 | Rick Farrow

November 20th, 2014 at 6:25 pm

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I was going through cashier at Superstore in Langley, BC, when I told cashier that I wanted to redeem 20,000 points to pay towards the groceries. She told me that my card was apparently set @ collect only and I couldn’t use them towards my bill. What the Heck!!! I then went to customer service and they gave me the pcplus.ca stuff,and I cannot find how to switch over to use points to pay. I am hearing impaired so phone is out for me. SO FRUSTRATING!! ;(

76 | Cassandra

November 21st, 2014 at 6:26 am

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I find after every shop, I’m always having to email them ablut missed points. Just 2 weeks ago, I missed out on 3,700 points. I emailed them and got it right away, but you really do have to watch the receipt

77 | shirley Darrington

November 21st, 2014 at 1:20 pm

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I loaded my polnts this morning and went shopping at No Frills. I handed the cashier my PC Plus card and she scanned the card but it failed to give me 2000 points for each magazine I purchased. This isn’t the first time this has happened. How discouraging this is as I can purchase magazines anywhere in town even the Metro store.

I like to know why this has happened?
Mrs Shirley Darrington.

78 | guest

November 22nd, 2014 at 12:36 pm

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pro tip: use the android app (or iOS) pcplus app to get your points adjusted, its really easy, just goto your receipt transactions and follow the prompts and arrows

79 | judy pocha

December 4th, 2014 at 4:32 pm

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I don’t know how to get confirmation email you recieived to validate your pcplus account. I DID NOT get one of these.

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My name is Andrea and I live in the Westboro area of Ottawa with my husband Mark and our two daughters Emma (15) and Sarah (13). I am the editor of the Kitchissippi Times, Capital Parent Newspaper, and a regular contributor to MediaSmarts.ca. I am a longtime Ottawa blogger, and I've occupied this little corner of the WWW since 1999... which makes me either a total dinosaur or a veteran, I'm not sure which! The Fishbowl is my whiteboard, water cooler, and journal, all rolled into one. I'm passionate about healthy living, arts and culture, family travel, great gear, good food, and sharing the best of Ottawa for families. I also love vegetables, photography, gadgets, and great design.

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