a peek inside the fishbowl

04 Mar, 2005

One teeny letter. One big mistake.

Posted by andrea in: Misc. life

I’m starting off the day with my favourite treat of the coffee family: a latte. Not only is it a latte, it’s large, it’s foamy, it’s caffeinated, it’s not even skim. And it’s sugary. Ah, feel the goodness! A big thank you to the best husbando in the world – that would be my husband. Not yours. :) Without him I would be a whole lot crankier today. It’s been a hella week. I am ready for a change.

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Shoes have been ordered. I haven’t received a confirmation. Should I be worried?

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Now where was I?
So I was working on a website. I won’t say where, or when, because I don’t want to embarrass anyone (other than myself of course). But before I get into the story I have to ask: have you ever thought about how you read? The process is pretty interesting. Advanced readers identify words as a whole, by shape, not letter by letter. (This is also why it’s more of a strain to read text that is written in all-caps, because it’s all the same shape and your eye is forced to look at the letters and it slows you down.)

Some readers are able to process the word-shapes better than others and can get through text faster. They swim over it, pulling what they need in order to identify the context. I think that words leading up to other words imply the meaning, so parts of sentences can be skipped altogether.

For example, if I was to write: “a bird in the hand is worth two in the bush,” you can practically skip the latter half of the sentence because you probably know how it’s going to end as soon as you start reading it. Words like “and” “if” “but” can be dropped altogether.

I am a terrible reader. I have to force myself to slow down, and sometimes even go back to reread things. For some reason my eye-brain partnership works against me sometimes and glosses over entire strings of words.

The unfortunate by-product of skimming as you’re writing and working is that words might get missed. And sometimes letters get missed here and there. Thank goodness for spell check, right? Ha.

Now where was I? Oh, yes. In my defense, I would like to say that I wasn’t actually doing any writing. I was just cutting and pasting text from one document (input by someone else) into another document that was being uploaded to the Internet. By me.

I don’t remember the details of the task I was working on, but I think it was a list of jobs.

What I read as PUBLIC ADMINISTRATOR, was, in reality was written like this: PUBIC ADMINISTRATOR. That critical letter L had gone AWOL and I hadn’t even noticed. One little letter = something entirely different.

I uploaded the document. I think I discovered my error later, and corrected it. I told some of my co-workers. I remember chuckling about it in the kitchen, “hahaha what kind of job is it, I wonder, a PUBIC administrator bwaahahahahaha.” While I was laughing, I felt a teeny bit bad. But not too bad. I don’t think that the client ever found out, but Management, that was a different story. Their sense of humour evaporated. They didn’t find my mistake very funny at all. It’s unprofessional, you know. It would have been fine had they said: “hey you, overworked-person-in-the-web-department-of-one, can you please make sure it doesn’t happen again? Okay?” I would have walked away feeling just fine with a reprimand. But they didn’t say that. They made An Issue out of it, and made me feel like utter krep, like I was some kind of flunkie who regularly walked into work DRUNK or USED MY WORK COMPUTER TO STORE MY PORN collection. Heaven forbid.

Flashback:

I was 10 or 11 years old and I wrote a sign for my father’s television/hi-fi/video store. He hung it up on the window behind the front counter. I can’t remember what it said exactly, only that I made the same mistake: writing “pubic” instead of “public”. “Videos free for pubic use” or  “we love the pubic” I don’t know. Silently, he took it down, and added the missing letter L with a swift stroke. It didn’t look right because it was clearly added as an afterthought. I am not sure how long this sign lasted.

Anyway, the situation at my workplace added to my misery and solidified a few things in my mind. Most importantly however, I realized that I should never rely on spellcheck.


2 Responses to "One teeny letter. One big mistake."

1 | Mary Lynn

March 10th, 2005 at 10:20 am

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Just happened upon your blog and this story made me laugh. I work in software development and a few years ago we were integrating another company’s product with one of our products. In the process, I was sifting through their documentation and found quite a good typo. Apparently to perform one of the short-cut actions they required you to hit Shit+F3. Darn that disappearing “F”! The funny thing is, they still had documention for older versions of the product online so I decided to go back to see just how long the error had been in their docs. Amazingly, the documention had been released at least three times without anyone catching the error. Does no one read these things? Too funny.

2 | Mary Lynn

July 23rd, 2008 at 9:42 am

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The funny thing is that I clicked on the link to this post, read through it and enjoyed it, but I didn’t find it at all familiar. And yet, clearly, I read it the first time you posted it because there’s a comment from me from 3 years ago right there. Obviously my lack of sleep over the last three years has wreaked havoc with my memory.

Anyway, I was going to mention my own little story in which I did not drop a letter from a word, but I did switch letters around, much to the amusement of my coworkers. The product I was working on a few years ago had something called a “result table” associated with it. For some reason, almost every time I tried to type “result” what came out was “reslut”. Occasionally I also threw in a “relust”. Thankfully my teammates caught the error, so all I had to endure was a little bit of teasing about tables that slut and then slut again!

Like you, I’d read through the text and the errors had totally escaped my notice. My brain knew what it was supposed to say, so that’s what it registered.

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My name is Andrea and I live in Ottawa with my husband Mark and our dog Sunny who is kind of a big deal on Instagram. During the day I work as a freelance writer. I am a longtime Ottawa blogger and I've occupied this little corner of the WWW since 1999. The Fishbowl is my whiteboard, water cooler, and journal, all rolled into one. I'm passionate about healthy living, arts and culture, travel, great gear, good food, and sharing the best of Ottawa. I also love vegetables, photography, gadgets, and great design.

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